Refund Policy

1. No Refunds on Digital Software Products

By completing a purchase of FoxCade (including any edition, license tier, add-on, or service), you explicitly acknowledge, agree to, and accept that the purchase is for a non-tangible, downloadable digital product.

Once the transaction is processed, our automated licensing infrastructure instantly provisions your account, generates your unique license key, and delivers direct download access to the complete source code package. As a result, we operate a strict no-refund, no-exchange, and no-chargeback policy for all digital items.

2. Why Downloadable Digital Goods Are Non-Refundable

Digital software products differ substantially from physical goods. Once you download the software archive:

3. Pre-Purchase Due Diligence (Try Before You Buy)

To ensure that FoxCade perfectly meets your technical architecture and business goals before you complete your purchase, we provide comprehensive public evaluation resources:

• Interactive Live Demo: Test the actual game portal frontend, high-speed game player, categories, search, and responsive mobile layout at foxcade.com/demo.
• Full Feature Breakdown: Review complete platform capabilities including game feed distributors, ad placement engines, SEO automation, and analytics at foxcade.com/features.
• Technical Setup Documentation: Verify server prerequisites (PHP 7.4 to 8.3, MySQL/MariaDB, cURL, PDO, Apache/Nginx rewrite modules) and step-by-step installation guides at foxcade.com/docs.
• Pre-Sales Engineering Support: If you have questions regarding your specific hosting provider, server environment, or custom integration needs, please contact our support team before purchasing.

4. Our Technical Support & Installation Commitment

Our no-refund policy does not mean you are on your own. On the contrary, the FoxCade engineering team is deeply committed to ensuring your game portal launches smoothly and successfully.

If you encounter any technical obstacles while installing or operating FoxCade:

5. Limited Exceptional Circumstances

Billing inquiries or refund requests are considered exclusively under the following rare administrative conditions:

• Accidental Duplicate Purchases: If a gateway timeout or browser glitch resulted in two identical charges for the same software license, please notify our team within 48 hours of the transaction with both receipt IDs. We will immediately verify the duplicate charge and issue a full refund for the duplicate transaction.
• Verified Technical Delivery Failure: If you successfully paid for the software but our automated delivery system failed to deliver your download package or license credentials, and our engineering support staff cannot manually deliver your access within 72 hours of receiving your support ticket.

*Please note that choosing not to use the software, changing your mind, lacking required server specifications that are clearly stated in our documentation, or hiring a developer who chooses a different technology does not constitute an exception.

6. Fraud Prevention, Unauthorized Chargebacks & License Revocation

We take fraudulent payment activities and chargeback abuse very seriously. Filing a payment dispute or chargeback with your bank, card issuer, or payment processor without first contacting our support team to resolve the matter violates our Terms of Service.

In the event of an unjustified chargeback or fraudulent dispute:

• The associated FoxCade license key will be instantly and permanently revoked via our remote verification cluster.
• Access to our update repository, security patches, and game feed sync will be permanently blocked.
• The client domain and customer profile will be permanently blacklisted across our global customer network.

Have Questions Before Purchasing?

Our dedicated engineering team is here 24/7 to answer questions regarding server compatibility, licensing terms, and deployment support.